Technology Support

Users & Endpoints

Windows & macOS support with full patch compliance, EDR/XDR protection, disk encryption, and device health monitoring.

• ✓Patch compliance & automation
• ✓EDR/XDR endpoint protection
• ✓Identity: MFA, SSO, Conditional Access
• ✓On/Offboarding automation

Cloud & Collaboration

Microsoft 365 administration — Exchange, OneDrive, SharePoint, Teams — with email security, backup, retention, and access governance.

• ✓M365 full administration
• ✓Email security & phishing defense
• ✓Backup & retention (3-2-1-1-0)
• ✓DLP policies & access governance

Network & Core

Firewalls, switches, Wi-Fi, and remote access — secured with Zero Trust basics, segmentation, vulnerability scanning, and BC/DR runbooks.

• ✓Firewall & switch management
• ✓Zero Trust & network segmentation
• ✓Vulnerability scanning & remediation
• ✓BC/DR testing & runbooks

1. Request

Submit via self-service portal, email, or phone. Priority and impact are captured up front. KB suggestions surface for common fixes.

2. Triage

Tiered response with clear SLAs. Remote control tools let us resolve most issues without a truck roll. On-site dispatch when needed.

3. Resolve

Root-cause documented for P1/P2. Knowledge base updated. Follow-up to confirm resolution meets your standard.

4. Review

Monthly ticket trends and noise reduction. QBRs with roadmap and budget guidance. Security posture scorecards quarterly.

Managed SIEM

Log aggregation, correlation, and retention. Security event monitoring with escalation to your team or our SOC.

Security Awareness

Phishing simulations, training modules, and compliance reporting to build a security-first culture.

Vulnerability Management

Continuous scanning, risk scoring, and remediation workflows to close gaps before attackers find them.

BC/DR Planning

Business continuity and disaster recovery planning, tabletop exercises, and runbook documentation.